JDA Systems offers a complete range of post-warranty technical support services. These include free telephone hardware and software support, priority software support and upgrade contracts, on-site service and technical support contracts, annual calibration contracts and 24-hour card exchange program.
For support, enter a question below, or browse for answers to questions about a specific product by clicking on the links on the right side of this page. Access to the specific product support pages is reserved for current customers...
To access the CMDP or VuSoft/CPAS support pages, please request access by sending an email to support@jdasystems.com. Please state which support pages that you would like to access in your email.
Available now, JDA Systems has created API interfaces for the USB Decom Appliance in both C++ and C#! Now all of you do-it-yourselfers can quickly and easily write applications to receive and transmit PCM data. Please contact JDA Systems for more information.
An interface to Symvionics IADS (Interactive Analysis and Display System) software is now available for the VuSoft and CPAS software packages. Now any data that is being decoded or recorded in any VuSoft or CPAS system can be simultaneously fed into the IADS CDS for display on any IADS Real-time Client. The interface works with real-time data received using the PCI-SD4 decom or the USB Decom as well as any data being played back from Chapter 10!
The VuSoft IADS interface is very easy to use... just select the parameters that you want to send to IADS and start decoding data, all of the selected parameters will be immediately available to IADS and to all of the standard VuSoft displays.. The IADS interface even automatically overwrites the Parameter Definition file (iadsCDS.prn) used by the CDS making it very easy to reconfigure and view another PCM format.
For more information, or to order the IADS interface for your VuSoft installation, please contact us at sales@jdasystems.com, or contact your local sales representative.
Become a registered user now to access our free downloads as well as Software/Driver updates! If you are a DoD CMDP user, please sign in and let us know that you would like access to CMDP updates by clicking on the email links in the Downloads section of this website.
Customer verification is required for access to all product updates and downloads... Please login and request access from the links in the Downloads section if you would like access to the downloads.
Stay up to date and get great help from our product users forums. We have added forums for VuSoft, CPAS and CMDP. Support forums are a great way to collebrate with other users and with JDA Systems support.
If you would like to access the forums, please let us know by logging in and requesting access via the Support page.